With TAP, you can turn on automation that will send out a personalized follow-up email to your client the day, or a few days after they return from their trip. This post-trip email will thank them for using you as their travel agent, ask for their feedback and review.
Gaining positive reviews online are crucial for your travel business. A happy customer is the greatest advertisement! Read our article for more information: Client Reviews.
Send personalized follow-up emails to your customers after their trip, expressing
gratitude for their trust in your travel agency. Politely ask them to share their
experience and provide a review, emphasizing the importance of their feedback in
helping you continually improve and create exceptional travel experiences.
Here’s an example of what you could send for a post-trip feedback:
Dear [Your Client’s Name],
We hope you had an amazing trip with our travel agency! We value your feedback and would greatly appreciate it if you could take a moment to share your thoughts on your recent travel experience. Your feedback will help us enhance our services and provide even better trips to future clients like you.
Please take a few minutes to answer the following questions:
Overall, how would you rate your trip experience with our travel agency? (Scale: 1-10)
What were the highlights of your trip?
Were there any specific aspects of our service that stood out to you?
Is there anything we could have done differently to enhance your experience?
Would you recommend our travel agency to your friends and family?
If you have any additional comments, suggestions, or memorable moments you’d like to share, please feel free to include them as well. We appreciate your openness and honesty, as it helps us grow and improve.
To leave your review, you can reply directly to this email or visit our website [insert website link] and find the dedicated review section. You can also leave your feedback on our Facebook page [insert Facebook page link] or any other review platforms that you prefer.
Thank you for choosing our travel agency and for taking the time to provide us with your valuable feedback. We genuinely appreciate your support and hope to serve you again in the future.