Marketing Touch Points

According to the latest research, it now takes 8-12 touchpoints between a customer and your brand before they can feel confident enough to hire you.

This is one of the best reasons to work under another travel brand, who may be a host agency. They have already done the hard work of building and marketing a trusted brand online and offline.

Every Touch Point Builds Trust & Confidence With Your Brand  💪

Every time a potential customer comes across your…

  • Blog Posts
  • Social Media Posts
  • Pinterest Pins
  • Reels or other Short Form Video
  • Emails 
  • Website 
  • Lead Magnets  
  • Consultation Requests 

These touch points build trust and make you look better than your competition.   

Every interaction a customer has with your brand plays a significant role in shaping their perception and decision-making process.

Potential Customers Need to See You as Better Than Your Competition 💥

If a new customer sees you as better than your competitors, they will not only choose to book with you but also be willing to pay your planning fee over agents that don’t charge anything.  

You’re  Building Expert Status:🏆

Not only are you increasing your touchpoints, & trust, but you’re also building street cred as the go-to in your niche expert! 

The Quickest Way to Do This: 🚀

Publishing consistent, high-quality content on topics that fit your niche and customers are searching for online. This is the quickest way to build touch points, trust, and expert status. 

Expanding further on the topic of marketing touchpoints for travel agents, it’s crucial to recognize that every interaction a customer has with your brand plays a significant role in shaping their perception and decision-making process. Here are additional aspects to consider:

Diverse Marketing Channels: 🌐

Utilizing a variety of marketing channels is key to creating multiple touchpoints. This can include:

  • Participating in Travel Expos and Events: Personal interactions at these events can leave a lasting impression. Hosting a booth or speaking at travel expos and local events can increase visibility.
  • Collaborations and Partnerships: Partnering with local businesses or travel influencers can introduce your brand to new audiences. Co-hosting events or webinars, for example, can be a productive way to gain exposure.

Personalized Communication: 💬

Personalization is not just a trend; it’s a necessity. Tailoring your communication to address the specific needs and preferences of potential clients can drastically improve engagement. This can be done through:

  • Segmented Email Marketing: Tailor your emails based on customer interests, past travel history, or engagement level.
  • Personalized Itineraries and Proposals: Demonstrating attention to detail and personalization in your travel proposals can set you apart from competitors.

Utilizing Customer Reviews and Testimonials: 🌟

Positive reviews and testimonials are powerful tools. Encourage satisfied clients to share their experiences on platforms like TripAdvisor, Google Reviews, and your own website. This not only builds trust but also improves online visibility.

Community Engagement: 🤝

Being active in your community, both online and offline, helps build trust and establish your brand as an authority. Consider:

  • Engaging in Online Travel Forums and Groups: Actively participating in discussions, offering advice, and sharing experiences can help you gain recognition.
  • Community Service and Sponsorships: Local community involvement or sponsoring community events can boost your brand image and create positive associations.

Leveraging Video Marketing: 📹

Videos are highly engaging and can convey your message effectively. Consider:

  • Creating Destination Reviews and Experiences: Share your travel experiences and insights through video content.
  • Virtual Tours and Webinars: Offer potential clients a virtual experience of destinations or host informative webinars.

Effective Use of CRM Tools: 🛠️

Customer Relationship Management (CRM) tools can help personalize interactions and keep track of customer preferences, previous interactions, and potential opportunities.

Continual Learning and Adaptation: 📚

The travel industry is constantly evolving. Staying informed about the latest trends, destinations, and customer preferences is crucial. Attending workshops, webinars, and continued education courses can keep you ahead.

Measuring and Analyzing Performance: 🔍

Regularly analyze the performance of your marketing efforts using analytics tools. Understanding what works and what doesn’t allows you to refine your strategies effectively.


Building a strong online and offline presence requires a combination of strategies. By diversifying your touchpoints and consistently delivering value, you can not only attract but retain customers, thereby establishing a loyal client base. Remember, it’s about creating a journey for your customers that’s as memorable as the trips you plan for them.